Question 1

What are your business hours?

Accepted Answer

Our business hours are Monday to Friday, 8:30 AM to 5:00 PM Pacific Time. We are closed on weekends and statutory holidays.

Question 2

What's the best way to contact you for my specific needs?

Accepted Answer

The best contact method depends on your needs:• Our online contact form is ideal for general inquiries and initial consultations.• Call us at (604) 335-2009 for urgent matters requiring immediate attention.• Email us at info@canadianblueprint.ca for sharing documents or detailed project information.

Question 3

Why am I required to provide an address in the contact form?

Accepted Answer

The address field is for your project location, not your personal address. Project location is essential information as many aspects of our feasibility assessment depend on local zoning bylaws and building codes, which vary by municipality. Without a project address, we cannot accurately evaluate your project's requirements and constraints.

Question 4

Why am I required to provide a phone number in the contact form?

Accepted Answer

Sometimes emails go to junk/spam folders or don't arrive. If we don't receive a reply to our email, we'll follow up with a phone call to ensure you received our response. This helps us maintain communication and keeps your project moving forward without unnecessary delays.

Question 5

Why am I required to provide an email address in the contact form?

Accepted Answer

An email address is necessary because we need to share documentation such as design drafts, permit requirements, and other project files with you. Additionally, email provides both of us with a written record of our communications and project details.

Question 6

What happens after I submit the contact form?

Accepted Answer

After you submit the contact form, our team reviews your information and assigns a specialist best suited to your project type. You'll receive an initial response within one business day, typically including some preliminary feedback on your project's feasibility and either a request for more information or suggestions for next steps.

Question 7

I sent an email. How long will it take to receive a reply?

Accepted Answer

We typically respond to emails the same day they are received. If you email us outside of our business hours (Monday to Friday, 8:30 AM to 5:00 PM), you can expect a response the next business day.

Question 8

Do you offer in-office appointments?

Accepted Answer

We operate primarily through virtual channels to maintain competitive pricing for our clients. By utilizing a streamlined business model, we're able to reduce overhead costs and pass those savings directly to you through more competitive quotes. Our focus is on delivering exceptional value while keeping your project costs manageable.

Question 9

Can you visit my home or business to assess my project?

Accepted Answer

Our process is designed to maximize efficiency and value for our clients. For Renovation or tenant improvement projects, we first require either the Original Drawings or we'll schedule a professional site visit specifically to create accurate as-built drawings. With these materials in hand, we conduct detailed consultations via phone or virtual meetings where we can discuss your project thoroughly. For New Custom Homes, we conduct all consultations through online meetings and email communication, allowing us to efficiently share drafts, make revisions, and keep your project moving forward without unnecessary delays.

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